This certification identifies professionals that have reached an essential standard of customer service & sales focused competency in dealing with customers over the phone. The participants of this workshop will develop the necessary knowledge and skills to work in an inbound or outbound service industry.
The program introduces customer experience professionals to the essential and fundamental soft-skills elements associated with superior call and service management. The Certified Customer Experience Professional Program consists of modules that teach participants essential skills which is vital in their roll such as essential communication, call management, call courtesy, call accuracy, professional customer service & selling principles
Additionally, it provides the participants with an understanding of the analytical process for solving problems and selling to customers.